Queue to case in D365 CE

Add Queue Items to Queue using Power Automate

February 8, 2023

In this blog, we will look at how we can add queue items to a queue using power automate(ms flow) We have a queue named “Customer Support” we will add queue items to this queue.… Read More »Add Queue Items to Queue using Power Automate

Convert Queue Items to Case in D365 CE(Create a Case from emails)

February 1, 2021March 26, 2021

Introduction: In this blog, we will understand how to create a case in D365 CE whenever an email is received to the queue. (Converting queue items to the case) Use Case: We have a queue named… Read More »Convert Queue Items to Case in D365 CE(Create a Case from emails)